FAQs

We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in Pakistan and Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery. With customs we have 97% success to USA & UK, 90% success rate to Sweden, Norway, Iceland, Finland, Canada, Australia, New Zealand etc. please note before ordering. If you insist and want to take a chance anyway to these countries, please place an order online and let us know in email.

The minimum order(Sample Order) is $350.00 Shipping Charges Inclusive. For maximum order.

No. We DO NOT offer samples for free. However, we do provide very affordable small sample amounts for sale on our website.

– Payment Received: We’ve received your payment, so there’s no need to place same purchase order.

– In transit: Your order will leave the same business day.

– Simple as that. The order has been dispatched.

– Reship: Give your order two full business day (48 hours) to be re-shipped.

All A-Z Research Chemicals products are dispensed directly from our based lab in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the package.

Please see our ‘shipping terms & conditions’ for more information.

Due to cold-chain requirements, orders, once approved, are dispatched between Monday to Sunday by next-day delivery. For example, if you have placed an order on Tuesday morning you may receive it the following day. 

If you have not received your order on the expected day then please email us immediately on info@azresearchchemicals.com quoting your order number. We will look into this immediately for you.

We use EMS, EUB, USPS, UPS TNT, China Post, FedEx, and DHL and note that shipping courier is also determined by your geographical location.

No. All sales are final due to the nature of this industry. However, if you make a mistake, get in touch with us right once to cancel or change your order. We won’t be able to change your order if we’ve already sent it. This rule does not have any exceptions!